Frequently Asked Questions (FAQ)

1. How can I place an order?

You can order directly on our website or through our social media channels. Simply choose the cap, customise it (if applicable) and complete your purchase at checkout.

2. How long does delivery take?

  • Portugal: 10 to 15 business days.
  • Europe: Delivery time may vary depending on the destination. The estimated time will be indicated before payment.

3. What is the shipping cost?

  • Portugal: €5 (free for orders over €50).
  • Europe: €5 (free for orders over €50).

4. Can I return a cap?

  • We accept returns of non-customised caps within 30 days, provided they are unworn and in their original packaging.
  • Customised caps cannot be returned, except in case of manufacturing defect.

5. How can I get in touch?

You can contact us via:
Email: metebone@gmail.com
Instagram: @metubone
TikTok: @meteobone

6. Are the caps adjustable?

Yes, all our caps have an adjustable fit for a perfect fit.

7. How should I care for my cap?

We recommend machine washing on a delicate cycle or professional dry cleaning to maintain the quality of the material and design.

8. Can I change or cancel my order?

If your order has not yet been processed, you can contact us as soon as possible to try and change or cancel the order.

9. Does Metubone offer international shipping?

Currently, we only ship to Portugal and the rest of Europe.

10. What payment methods are available?

We accept the following payment methods:

  • MB Way
  • Credit/Debit Card
  • Cash on Delivery
  • Apple Pay
  • Klarna

11. Are the caps unisex?

Yes, our caps are for everyone – without distinction. Your style is yours, and the cap adapts to whoever wants to wear it.

12. How are the caps customisable?

Our customised caps use high-quality printing, ensuring a durable design that resists daily wear and tear.

13. Will Metubone launch new products?

Yes! In addition to customised caps, we already have our new summer collection out. However, we have plans to launch future collections and new products. Stay tuned for updates through our social media channels!